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Centers of ExcellenceSupport, sales and customer care around the world

WHAT IS A “CENTER OF EXCELLENCE”?

Centers of excellence are worldwide entities officially certified by Elenos to provide support and interface between Elenos and the local customers.

ACTIVITIES AND SERVICES OF A “CENTER OF EXCELLENCE”

  • Pre-project qualification
  • Projects follow-up
  • Equipments installation & acceptance test
  • Diagnostics & technical support intervention
  • Hardware & Software upgrade
  • Manage warranty process
  • Manage local spare parts warehouse

 

ADVANTAGES OF BEING A “CENTER OF EXCELLENCE”

  • No costs related to participation at technical training organized by Elenos
  • Special discount on spare parts and fallback units
  • Refund of labor costs on warranty interventions based on Elenos documentation (time/cost)
  • Free internet access to Elenos documentation, video, e-learning platform
  • Free phone access to “First assistance phone support” available 24h for 7 days a week, 52 weeks a year
  • Free access to product traceability database and factory test through the equipment/section serial number
  • Free direct support for the first product installation within the assigned territory

 

HOW TO BECOME A “CENTER OF EXCELLENCE”?

Requirements for being qualified as “Center of Excellence”:

  • To be qualified as “Elenos Partner”
  • To have technical staff trained by Elenos on Elenos products sold and installed all over the assigned territory
  • Availability of local laboratory equipped with tools and basic instruments to fullfil the diagnostic process in line with product guidelines
  • Availability of local spare parts warehouse and spare units, according with Elenos minimum parts list

Company Name Address
LEGA Ltd. Moskovskoye shosse 42 k.2 , 196158 Saint Petersburg, Russian Federation
Clyde Broadcast Products Ltd 33 Imo Close, Area 1, Abuja, Nigeria
Broadcast Partners Axelsestraat 58 AL Terneuzen, 4537 Netherlands
FPG SERVIS s.r.o. U TRI LVU 5 str. CESKE BUDEJOVICE, 37001 Czech Republic
Nagyfrekvencia Kft. Vörösmarty Mihály utca 30 Erd, 2030 Hungary
RTV-TEC Eduard-Bodem-Gasse 5 – 7 INNSBRUCK, 6020 Austria
Roussillon FM 7 RUE RENE’ LEFEVRE PERPIGNAN, 66000 France
SiteMaster LDA Rua Cosme Ferreira de Castro 1 Gondomar, 4420-096 Portugal
Matel Elettronica Snc VIA VINCENZO SASSANELLI 18/20, BARI, 70100 Italy
RS Telekomunikasyon Bulgurlu Mah Libadiye Cad. 46/8 Uskudar / Istanbul TURKEY, 34699 Turkey
Athenas Comunicaciòn y Logistica SL C/CARACAS N°3 NAVE A2 ALCALA’ DE HENARES, MADRID, M 28806 Spain
SHANGHAI YI HUI NUO BROADCAST EQUIPMENT ROOM 401 N.61 LANE 883 DA-NING ROAD SHANGHAI, 200072 China
305 Broadcast 2561 NW 74 Avenue #16 Miami, FL 33122
Vtek Engineering Ltd. 4F. No.64 Sec. 3 Zhinan Rd. Wenshan District Taipei – Taiwan- R.O.C, 11666 Taiwan
Headway High Tech. House N°.100 Block 1/2/3 West Al-Maouna Khartoum North, Sudan
BTSI UNIT 305 L.E.B. BLDG. 101 Amang Rodriguez Av. Rosario Pasig City, 1609 Philippines
Broadcast Solution International Ltd KH Osmond Argwings Kodek Road Opp Studio House, Nairobi, Kenya
Cakrawala Gemilang Villa Indah Pajajaran Jalan Sultan Agung No.5 Bogor, Jawa Barat Indonesia
Ponto de Apoio Tecnico Eletronico LTDA Rua Bento Lisboa 106, loja B Catete – 22221-011 Rio de Janeiro
Vec Srl Cazadores De Coquimbo 3122 MUNRO-BUENOS AIRES, 1605 Argentina
Are you interested to apply as a Center of Excellence? Contact us