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F.A.Q.
Our most Frequently Asked Questions

TOP F.A.Q.

Do you have a sales network?

Of course, we do. If you want to work with us, please check our application form

Do you provide a coverage analysis?

Yes, in some cases we do this. Please contact us and provide all your personal details; we can provide a coverage prediction guide.

How much does the shipping cost? How big is the equipment?

Shipping costs are different for each country, we must calculate them in every different case. Elenos equipment has got very compact dimensions, if compared with the equipment of other brands, please check the datasheets to find the exact dimensions

Could you please send me the user manual of that old Elenos equipment?

If you cannot find it in download area, please contact us, but usually we don’t keep technical resources of equipments older than 10 years

Could you please send me the user manual of your ETGxyz FM Transmitter?

You can get all our user manuals and related stuff at our web download area, you will just need to register a new account or login with your existing one.

SUPPORT AND DOCS

The phone numbers that can be inserted inside the Elenos equipment, must be preceded by the country code +39?

Yes, it’s mandatory.

Where is it possible to find the manuals for all Elenos devices?

Manuals can be downloaded from the “Download Area“, only after registration.

I reset the ebox. How can I recover the default password?

ACCESS CREDENTIALS User: administrator Password: elenos11

Do you offer deferred payments?

No, usually we don’t.

Do you provide training courses for your products?

Yes, we do; we have 2 different levels of training, check them out here. Or, we have an e-learning program that you can use for a quick start and basic maintenance of the equipment.

TECH SUPPORT

What does the alarm 049 "drain voltage feedback error" mean?

See alarms table on page 48 of the user manual 4 HU. This alarm signals the lack of control of the VDS for causes such as voltage dips, incorrect supply, etc.

Replacement and jumper settings for power supplies about equipment 4RU. How to proceed?

Refer to technical bulletin n°168 attached, drafted by our R&D dept. in two languages.

How to enable sending an SMS when GSM modem is connected to devices?

See settings on page 44 of the user manual, paragraph 3.1.24. The parameter to be set is: ENABLE SMS TRUE

How to initialize the GSM modem?

Through term program. In this case, contact Elenos anyway.

Do you use tropicalization systems for your products?

Yes, we do this since many years and the risk of failure for humidity or corrosion is practically reduced to 0.

REMOTE CONTROL

If I need to remote control my transmitter with the E.Box iphone app, can I?

Yes, but this app is under development; you can contact us for a beta version.

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